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TERMS AND CONDITIONS OF THE MIEJSCE.AI SERVICE

§ 1. General provisions

  1. These regulations, hereinafter referred to as the "Regulations," define the rules for using the Miejsce.ai website, available at https://www.miejsce.ai, as well as related forms, surveys, subpages, technical applications, ordering mechanisms, payments, and tools used to provide services, hereinafter collectively referred to as the "Website." These regulations specify, in particular, the nature of the Website, the scope of services provided electronically, the rules for using the features available on the Website, the principles of the Service Provider's liability, the rules for using the data presented on the Website, the procedure for reporting violations, the principles for filing complaints, and basic information regarding the protection of personal data and cookies.

  2. The Website is operated by: Usługi Informatyczne Krzysztof Czubaszek, with its registered office in Warsaw, ul. Rydygiera 12/25, NIP: 5242627337, REGON/KRS/CEIDG: 147312375, e-mail address: info@miejsce.ai, hereinafter referred to as the "Service Provider" or "Administrator". The Service Provider's identification data may also be made available in the contact tab of the Website or in other legal documents available on the Website, in particular in the Privacy Policy.

  3. The Website is used to order paid digital services, in particular the creation of Visual Interior Design Proposals, especially for children's rooms or playrooms, using artificial intelligence tools and input data provided by the User.

  4. The website operates on a one-time payment model.

  5. Use of the basic information content available on the Website is free of charge. Services designated as paid on the Website are subject to a fee, in particular, packages for generating Design Proposals, Additional Services, and other benefits described in the specific offer.

  6. The Terms and Conditions are made available to the User prior to entering into a contract and in a manner enabling their access, reproduction, recording, and storage. The User may download, print, or save the Terms and Conditions at any time.

  7. Before placing an order, the User should read the Regulations, Privacy Policy, description of the selected Service, price, scope of service, approximate completion date, complaint rules and rules for withdrawal from the contract.

  8. Acceptance of the Regulations is a condition for placing an order on the Website.

§ 2. Technical infrastructure of the Website

  1. The website utilizes several technological layers. The main information page runs on the Wix platform and uses HTML5 and Java technologies.

  2. All Website data, including photos submitted by Users, generated Design Proposals, order attachments, and the database, is stored within the European Economic Area (EEA). Any potential transfer of data to a third country, i.e., outside the European Union, that does not provide an adequate level of protection according to the European Commission, will be carried out in accordance with additional technical, contractual, and organizational safeguards.

  3. Information about the technical infrastructure is primarily important for understanding how the Website operates, how the Services are provided, and how personal data is processed. Detailed rules for personal data processing are described in the Privacy Policy.

  4. The Service Provider may change technology providers, server configuration, file storage method, database, payment operator, e-mail provider or AI tool provider if this is justified by technical, organizational, security, quality of Service provision or change of terms of cooperation with suppliers.

  5. A change in the technical infrastructure does not require a change to the Terms and Conditions, unless it significantly impacts the rights or obligations of Users. If the change impacts the processing of personal data, the Service Provider will include it in the Privacy Policy or notify Users in another legally required manner.

§ 3. Definitions

  1. For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:

    1. Website — the Miejsce.ai website and related forms, questionnaires, applications, subpages and technical tools used to present the offer, place orders, process payments, submit materials and provide the Services.

    2. Service Provider — the entity indicated in § 1 sec. 2 of the Terms and Conditions, operating the Website and responsible for its maintenance, development, provision of functionalities, determination of the rules for using the Website, and processing of personal data within the scope specified in the Privacy Policy.

    3. User — any adult natural person, legal person or organisational unit without legal personality that uses the Website, regardless of whether such use is one-off, occasional or regular.

    4. Client — a User who enters into an agreement with the Service Provider for the provision of a Service.

    5. Consumer — a natural person entering into an agreement with the Service Provider which is not directly related to that person’s business or professional activity.

    6. Entrepreneur with consumer rights — a natural person entering into an agreement with the Service Provider directly related to that person’s business activity, where the content of that agreement indicates that it is not of a professional nature for that person, in particular having regard to the subject of that person’s business activity disclosed in the relevant registers.

    7. Service — a paid digital service provided by the Service Provider via the Website, including in particular the preparation of a visual Interior Arrangement Proposal using AI tools, as well as Additional Services offered on the Website.

    8. Basic Service — a service consisting in the preparation of one or more Interior Arrangement Proposals based on a photograph of the room, questionnaire and other Input Materials provided by the User.

    9. Additional Service — a service offered in addition to the Basic Service, in particular a consultation with an architect, adaptation of a Proposal, indicative drawing of furniture onto a floor plan, or another service indicated on the Website.

    10. Proposal Description — a textual description of the Interior Arrangement Proposal, containing general arrangement, stylistic or functional guidelines that may assist the User in independently implementing the inspiration.

    11. Questionnaire — a form completed by the User for the purpose of preparing a visual Proposal, including in particular the selection of the room, arrangement theme or style, bed layout, scope of changes, number of children, age of the child or children, functional, colour and aesthetic preferences, and other parameters necessary to generate the Interior Arrangement Proposal.

    12. Input Materials — photographs, floor plans, attachments, descriptions, questionnaire answers, preferences, dimensions, comments, inspirations or other data provided by the User for the purpose of performing the Service.

    13. AI — artificial intelligence systems, generative models, IT tools or external technological services used to generate, process or support the preparation of the Interior Arrangement Proposal or Proposal Description.

    14. Interior Arrangement Proposal — a graphic interior arrangement proposal prepared in one or more variants, generated or developed using AI tools on the basis of the Input Materials provided by the User. The Interior Arrangement Proposal is inspirational, illustrative and conceptual in nature.

    15. Variant of the Interior Arrangement Proposal — one version of the graphic arrangement Proposal, prepared in accordance with the selected theme, style, scope of changes, bed layout, number of children, age of the child or children, or other parameters indicated in the Questionnaire.

    16. “How to implement it?” Document — a textual description of the selected variant of the Interior Arrangement Proposal, containing general, inspirational and organisational guidelines concerning possible stages of implementing the proposal, such as the selection of colours, the general direction of works, examples of furnishing elements, decorations, textiles, lighting or furniture placement. The “How to implement it?” Document does not constitute an execution design, technical instruction, assembly instruction, installation design, cost estimate, material specification or professional documentation for carrying out works.

    17. Technology Provider — an external entity providing technological solutions to the Service Provider, in particular Wix.com Inc., home.pl, Stripe, Alphabet Inc. and other providers used in the operation of the Website.

    18. Business Day — any day from Monday to Friday, excluding Saturdays, Sundays and public holidays in Poland.

    19. Digital Content — data produced and supplied in digital form, in particular an Interior Arrangement Proposal, graphic file, Proposal Description or other file provided to the Client as part of the Service.

    20. Digital Service — a service enabling the User to create, process, store or access data in digital form, within the scope provided for by applicable laws.

  2. Terms not defined in these Terms and Conditions shall be understood in accordance with their meaning under applicable laws or the generally accepted meaning of a given term in electronic commerce.

§ 4. Nature and scope of the Services

  1. The Website enables Users to order a visual Interior Arrangement Proposal, in particular for a child’s room or playroom, based on a photograph of the room, the Questionnaire and other information provided by the User.

  2. The Basic Service consists in generating an Interior Arrangement Proposal using AI tools. Depending on the package selected, the Basic Service may include one Interior Arrangement Proposal or a larger number of variants.

  3. The scope of a given package is specified in the description available on the Website at the time of placing the order.

  4. Depending on the offer available on the Website, the Service Provider may also provide Additional Services, in particular:

    1. consultation with an architect,

    2. adaptation of the visual Proposal,

    3. a floor plan with furniture arranged in real dimensions,

    4. adaptation of the arrangement proposal to the User’s space,

    5. implementation guidelines,

    6. other services indicated on the Website or individually agreed with the Client.

  5. The Services provided by the Service Provider are inspirational, conceptual, visual, illustrative and auxiliary in nature. The purpose of the Services is to help the User imagine a possible direction for the interior arrangement, and not to prepare complete design or execution documentation.

  6. In particular, the Services do not constitute a building design; execution design; technical design; design of an electrical, sanitary, ventilation, heating, air-conditioning, gas, water supply and sewage system or any other installation; structural design; design documentation within the meaning of construction law; investor’s cost estimate; bill of quantities; technical specification for the execution and acceptance of works; author’s supervision; investor’s supervision; construction, technical, fire safety, ergonomic, medical, psychological, therapeutic or legal advice, nor do they constitute a guarantee that the presented arrangement can be implemented in the actual room.

  7. The Interior Arrangement Proposals and Proposal Descriptions serve as inspiration for the User’s independent planning of the interior arrangement and for discussions with a contractor, shop, architect, carpenter, decorator, designer or other specialist.

  8. The User acknowledges that the result of the Service does not replace professional technical, measurement, construction, installation, ergonomic or safety verification of the room’s use.

  9. Before purchasing furniture, materials, lighting or equipment, or before commencing renovation, assembly or construction works, the User should independently or with the assistance of an appropriate specialist verify all dimensions, technical parameters, safety, compatibility, product availability, assembly requirements and compliance of the planned works with applicable laws.

  10. The Service Provider does not guarantee that the elements visible in the Interior Arrangement Proposal will be available for sale; will be available for purchase in a particular shop; will correspond to specific products; will have the indicated or implied dimensions; will be capable of being safely installed in a given room; will comply with the technical, construction or installation requirements of a given premises; will be possible to implement within a specific budget; or will comply with the individual requirements of a contractor, housing community, housing cooperative, landlord or administrative authority.

  11. If the User provides the Interior Arrangement Proposal to a contractor, shop, architect or other specialist, the User should inform that person that the material is conceptual and inspirational in nature and has been prepared using AI tools.

  12. The Service Provider may use marketing terms on the Website, such as “Interior Arrangement Proposal”, “makeover”, “proposal”, “arrangement” or similar terms. Such terms shall be understood in accordance with these Terms and Conditions, i.e. as a description of conceptual material, and not as an obligation to prepare execution or technical design documentation.

  13. The “How to implement it?” Document is intended to help the User understand the general direction of the arrangement and the possible sequence of actions. This document is not a technical instruction, assembly instruction, design documentation, electrical installation design, structural design, carpentry design, construction recommendation or a guarantee of the safe execution of the described works.

  14. Depending on the package, Website settings or the User’s choice, the result of the Service may be a set of materials comprising: one or more graphic Interior Arrangement Proposals, several Variants of the Interior Arrangement Proposal, the “How to implement it?” Document assigned to a given variant, as well as the possibility to save or print those materials as a PDF.

  15. The “How to implement it?” Document may contain sample, general and organisational guidelines concerning possible arrangement activities, such as preparing the substrate, painting walls, selecting colours, laying flooring, arranging furniture, selecting textiles, decorations, lighting, curtain rods, shelves, wall-mounted elements or accessories.

  16. If the “How to implement it?” Document uses expressions such as “mount”, “install”, “lay”, “paint”, “attach”, “hang”, “place” or similar, they shall be understood as a description of a possible direction for implementing the concept, and not as binding technical instructions, assembly instructions, an execution design, construction recommendation or confirmation of the safety of a given solution.

  17. In particular, any references to the installation of lighting, electrical sockets, suspended elements, ceiling hooks, hanging chairs, ropes, ladders, bunk beds, heavy shelves, bookcases, built-in furniture, curtain rods, or elements fixed to a wall, ceiling or floor are general in nature only and require verification in each case by an appropriate specialist.

  18. As the Interior Arrangement Proposals concern, in particular, children’s rooms or playrooms, the User should verify the safety of all equipment and installation elements in terms of the child’s age, the manner in which the room will be used, the risk of falling, load-bearing capacity, furniture stability, safety features, manufacturers’ instructions, safety standards and the individual conditions of the room.

  19. Electrical works, installation of elements interfering with installations, the structure, walls, ceiling or floor, as well as installation of elements that may affect children’s safety, should be carried out by persons holding appropriate qualifications, in accordance with manufacturers’ instructions, the principles of technical knowledge and applicable laws.

  20. The Service Provider shall not be liable for the consequences of the User independently carrying out technical, assembly, electrical, construction, carpentry or structural works on the basis of the Interior Arrangement Proposal, the “How to implement it?” Document or PDF without professional verification of the technical conditions, dimensions, load-bearing capacity, safety and applicable laws.

§ 5. Artificial Intelligence

  1. The User acknowledges that a fundamental element of the Service is the use of artificial intelligence tools to generate, process or develop an Interior Arrangement Proposal.

  2. The Service Provider uses, in particular, tools offered by Alphabet Inc.

  3. For the purpose of performing the Service, Input Materials may be transmitted to AI tools, including a photograph of the room, a description of preferences, Questionnaire responses, a technical prompt or other information necessary to generate the Interior Arrangement Proposal.

  4. The User acknowledges that the use of AI tools involves the technical processing of data by an external technology provider, in accordance with that provider’s terms of service, documentation and data protection rules. The Service Provider uses in its offer only AI tools approved for use within the EEA.

  5. AI tools may operate in a non-deterministic manner. This means that even with similar input data, the model may generate different results, and regenerating an Interior Arrangement Proposal does not necessarily have to lead to an identical outcome.

  6. The final result depends in particular on:

    1. the quality of the photograph of the room,

    2. the angle from which the photograph was taken,

    3. lighting,

    4. the visibility of the room’s elements,

    5. the resolution of the photograph,

    6. whether the room is tidy and whether its key elements are visible,

    7. the completeness and precision of the Questionnaire,

    8. the quality of the floor plans or dimensions provided,

    9. the consistency of the preferences provided by the User,

    10. the technical capabilities of the AI model,

    11. the availability of AI tools and other external Technology Providers,

    12. the load on the technical infrastructure,

    13. the nature of the selected package.

  7. The User acknowledges that AI may:

    1. generate elements that do not exist in the actual room,

    2. remove or alter elements visible in the photograph,

    3. change proportions, colours, textures, layout, lighting or details,

    4. propose elements that are difficult, expensive or impossible to implement,

    5. incorrectly interpret the depth, distance, height or other parameters of the room,

    6. incorrectly reproduce windows, doors, radiators, sloping ceilings, recesses, installations, lighting or other technical elements,

    7. propose solutions that require verification in terms of safety, dimensions and compliance with applicable laws,

    8. fail to take into account all of the User’s preferences,

    9. generate an outcome that differs from the User’s aesthetic expectations,

    10. generate an outcome similar to outcomes obtained by other users or other entities.

  8. The Service Provider shall exercise due care to ensure that the Services are provided in accordance with their description; however, the Service Provider does not guarantee the achievement of any specific aesthetic, stylistic, emotional, functional, technical or practical result.

  9. The Service Provider does not guarantee that the Interior Arrangement Proposal will be a fully realistic representation of the future appearance of the room after renovation or purchase of equipment. The Interior Arrangement Proposal presents a possible inspiration or arrangement direction, and not a certain execution result.

  10. The Service Provider may mark Interior Arrangement Proposals as generated or processed using AI, in particular by means of a notice on the Website, an e-mail message, file name, file description, metadata or the material itself.

  11. The User should not remove markings concerning the AI nature of the material if such markings have been placed by the Service Provider, especially where the Interior Arrangement Proposal is subsequently published or provided to third parties.

  12. The User should not use the Interior Arrangement Proposal as the basis for decisions requiring professional technical, construction, medical, psychological, therapeutic, fire safety, ergonomic or legal knowledge.

  13. The Service Provider may refuse to perform an order or discontinue generation if the Input Materials or the expected result could violate the law, third-party rights, good practices, child safety principles, the rules for using AI tools or the terms and conditions of Technology Providers.

  14. The User acknowledges that the data provided in the Questionnaire, in particular the selection of the room, theme, bed layout, scope of changes, number of children and age of the child or children, directly affects the generated Interior Arrangement Proposal. Imprecise, contradictory, random or inaccurate responses may cause the Interior Arrangement Proposal to differ from the User’s expectations or from the actual arrangement possibilities of the room.

§ 6. Additional services

  1. In addition to the Basic Service, the Service Provider may offer additional Services. The scope of the Additional Services is described on the Website or agreed upon individually with the Customer.

  2. Additional services may include, in particular:

    1. consultation with an architect,

    2. adaptation of the Visual Proposal,

    3. a plan with furniture arrangement in real dimensions,

    4. matching the arrangement proposal to the User's space,

    5. tips for implementation,

    6. other services indicated on the Website or agreed individually with the Client.

  3. Proposal Adaptation involves translating the Proposed Design into a more specific layout in the User's room, in particular by preparing a floor plan with an approximate furniture arrangement based on the dimensions or materials provided by the User. Adaptation may include adapting the Proposal to the space and preparing additional guidelines for implementation.

  4. The Proposal Adaptation does not constitute a building design, detailed design, technical design, installation design, structural design, carpentry design, or any documentation necessary to perform the work. The Adaptation does not replace measurements performed by a specialist, technical verification, manufacturer's instructions, or consultation with the contractor.

  5. A consultation with an architect involves a short online meeting to discuss the visual proposal, organize the idea, and answer selected questions from the User regarding the design direction. The standard consultation time is 30 minutes, unless otherwise specified in the Service description or individual arrangements.

  6. Consultation with an architect is advisory, inspirational, and conceptual in nature. It does not include the preparation of a detailed design, technical documentation, installation design, cost estimate, supervision of the work, or liability for the execution of work by third parties.

  7. Consultation with an architect does not include the preparation of a shopping list, the selection of specific products available in stores, measurements, construction documentation, supervision of the work or liability for the actions of contractors, unless the parties expressly and separately agree on a different scope.

  8. A rough drawing of furniture in a floor plan does not replace a professional inventory, measurements taken by a specialist, a detailed design, a carpentry design, or assembly verification. Before ordering furniture, built-ins, or equipment, the customer should verify the dimensions with the contractor or other appropriate specialist.

  9. Adaptation orders may require the processing of additional data, such as name, email address, telephone number, room dimensions, comments, floor plans, attachments or other information provided by the Customer.

  10. If an Additional Service requires contact with the Client, provision of additional materials, or individual scope determination, the completion date may be extended. In such a case, the completion date may be counted from the date the Service Provider receives the complete set of data and materials required to perform the Additional Service.

  11. The Service Provider may refuse to perform the Additional Service if the materials provided are insufficient, contradictory, illegible, illegal, infringe the rights of third parties or if the execution of the order goes beyond the nature of the services offered by the Website.

§ 7. Rules for using the Website and User's obligations

  1. The User is obliged to use the Website in accordance with the law, the Regulations, good manners, principles of social coexistence, the purpose of the Website and the regulations of external technology providers, if applicable.

  2. Users should only provide data and materials that are necessary to provide the Service. Users should avoid providing excessive data, especially data concerning children, medical records, documents, addresses, and information that identifies third parties.

  3. It is prohibited to:

    • sending illegal content,

    • sending content that infringes the rights of third parties,

    • sending photos of people, especially children,

    • sending photos containing documents, addresses, financial data, medical data, school data, identification data or other information that is not needed to provide the Service,

    • sending content that infringes the personal rights of third parties,

    • using the Website to generate content that is illegal, offensive, discriminatory, sexual, violent, violating children's rights or contrary to good manners,

    • taking actions that disrupt the operation of the Website,

    • attempting to circumvent the Website's security measures,

    • automatic downloading of data from the Website without the consent of the Service Provider,

    • testing the vulnerability of the Website without the consent of the Service Provider,

    • using the Website to send spam, malware or content that violates security,

    • using the Website in a way that may violate the rights of the Service Provider, Technology Providers or other Users.

  4. Before sending a photo, the User should remove, cover or crop any elements identifying people or places, in particular images of people, family photos, names and surnames, documents, addresses, telephone numbers, correspondence, medical data, school data, financial data or other information not related to the interior design.

  5. Users should not provide information about their child's health, diagnoses, medical, therapeutic, or psychological information, or other specific categories of personal data in the Survey. If the form includes questions about the functional needs of the room, the User should only respond to general design preferences, such as the need for quiet, concentration, storage, play, learning, or limiting stimuli.

  6. The User declares that he or she has the rights to the Input Materials to the extent necessary to transfer them to the Service Provider and provide the Service.

  7. The User is responsible for the truthfulness, completeness, quality and legality of the Input Materials provided.

  8. If the User submits Input Materials containing data or rights of third parties, he or she declares that he or she has an appropriate legal basis to submit them to the Service Provider.

  9. The Service Provider may remove, omit, anonymize or refuse to use Input Materials that are contrary to the Regulations, law, good manners, safety rules or are not necessary for the provision of the Service.

  10. The User should immediately inform the Service Provider if, after sending the materials, he or she notices that they contain personal data or information that should not be provided.

§ 8. Technical requirements

  1. To use the Website, you must have:

    • a device with Internet access,

    • up-to-date web browser,

    • active email address,

    • the ability to take and send a photo or file in a supported format,

    • possibility of making electronic payments,

    • cookies or similar technologies enabled to the extent necessary for the proper operation of the Website,

    • no software or settings that block elements necessary for the form, payment or file transfer to function.

  2. The Service Provider may specify permissible formats, maximum size, minimum quality, resolution and other file parameters on the Website.

  3. If the uploaded file does not meet the technical requirements, the Service Provider may ask the User to send a new file or refuse to process the order if the Service cannot be provided. Acceptance of a file uploaded by the User in the form does not automatically mean that it has been accepted and deemed valid by the Service Provider.

  4. The Service Provider is not responsible for the inability to use the Website resulting from the User's failure to meet technical requirements, problems with the User's device, the quality of the Internet connection, browser configuration, network blockages, e-mail settings or the operation of the User's software.

  5. You should check your SPAM, offers, notifications or other email folders if you do not receive an order message within the expected timeframe.

§ 9. Placing orders

  1. Information about available packages, services, prices, scope of services and approximate implementation dates are presented on the Website.

  2. In order to place an order, the User should:

    • choose a package or service,

    • complete the form or survey,

    • provide the required input materials,

    • provide the data necessary to provide the Service and payments,

    • accept the Regulations,

    • read the Privacy Policy,

    • submit the required declarations regarding the commencement of the service before the expiry of the withdrawal period if the User wishes to receive the Service before that deadline,

    • confirm that the Service is provided using AI and does not constitute an implementation or technical project,

    • make a payment.

  3. The User is obligated to provide accurate, current, and complete information. Providing an incorrect email address, incorrect phone number, incorrect dimensions, or defective materials may prevent or delay the provision of the Service.

  4. The contract is concluded upon confirmation by the Service Provider of the order or upon successful payment, depending on the technical solution used on the Website.

  5. The Service Provider sends order confirmation to the e-mail address provided by the User.

  6. Order confirmation may include in particular:

    • data identifying the order,

    • name of the selected package,

    • price,

    • information about the payment status,

    • information about the start of implementation,

    • a link to download the materials or information on how to deliver them,

    • confirmation of declarations made by the User, if required by law.

  7. The Service Provider may refuse to process the order or suspend its execution if:

    • The input materials violate the Regulations,

    • The input materials are illegible, damaged or do not allow the Service to be provided,

    • The user has not made a payment,

    • the order requires further clarification,

    • the execution of the order could lead to a violation of the law, third party rights, good manners or safety rules,

    • a key technology provider is temporarily unavailable,

    • The user provided false, contradictory or insufficient data,

    • The User undertakes actions that violate the security of the Website.

  8. In the event of refusal to execute the order after payment has been made, the Service Provider shall refund the payment, unless the refusal results from unlawful action by the User and the provisions of law or the circumstances of the case justify a different settlement.

§ 10. Prices and payments

  1. Prices for Services are provided on the Website for a given package or Service.

  2. Prices are gross prices, unless a given price clearly states otherwise.

  3. The Service Provider may offer promotional codes, discounts, promotions, or temporary price reductions. The terms and conditions for using promotional codes may be specified on the Website or in separate promotional terms.

  4. Payments are processed via the third-party payment processor Stripe.

  5. For users from the European Economic Area, payment data may be processed in particular by Stripe Payments Europe, Ltd., Stripe Technology Europe, Ltd. or other relevant entities from the Stripe group, in accordance with Stripe's policies.

  6. The Service Provider does not store the User's full payment card details. Payment data is processed by Stripe in accordance with Stripe's terms, security policies, and privacy policy.

  7. The Service Provider may store information about the payment status of the survey session, session ID, package name, transaction status and other data necessary to process the order, complaints, returns, billing or prevent abuse.

  8. The order may be processed after the Service Provider receives information about successful payment, unless otherwise indicated for a given Service.

  9. In the event of unsuccessful payment, the order will not be processed unless the parties agree otherwise.

  10. If payment is collected but the order is not properly registered for technical reasons, the User should contact the Service Provider. The Service Provider will verify the transaction status and take appropriate action, in particular by fulfilling the order or issuing a refund.

  11. In the event of a refund, the funds will be refunded using the same payment method used by the Customer, unless the Customer expressly agrees to a different refund method that does not involve additional costs for the Customer.

§ 11. Service provision, deadlines and availability of technology providers

  1. The Service is provided on the basis of Input Materials provided by the User, in particular photos of the room, responses to the Survey, arrangement preferences, dimensions, projections or other data needed to generate the Arrangement Proposal.

  2. The survey, order session management, payment statuses, generated image counter, adaptation orders, promotional codes and user files are handled by home.pl servers physically located in Germany.

  3. The actual execution time may depend in particular on:

    • AI availability,

    • availability of Stripe, Wix, home.pl, Alphabet Inc. services or other Technology Providers,

    • load on AI systems,

    • quality of input materials,

    • size of uploaded files,

    • the number of Arrangement Proposals ordered,

    • the need for manual verification or processing of the order,

    • scope of the selected package,

    • the need to obtain additional information from the User,

    • events beyond the control of the Service Provider.

  4. If, for technical reasons, including the unavailability of AI, automatic generation of the Arrangement Proposal is temporarily not possible, the Service Provider may:

    • inform the User about the delay,

    • perform the Service after the tool is restored,

    • perform the Service in manual or semi-automatic mode, if possible,

    • propose a different method of implementation,

    • propose a change of date,

    • refund the payment if it proves impossible to provide the Service.

  5. If the execution of the order requires supplementing the data, sending a better photo, correcting the Survey or providing additional materials, the execution time may run from the moment the Service Provider receives complete and correct information.

  6. The Service Provider delivers the results of the Service in the manner indicated on the Website, in particular via e-mail, a download link, a file sent by e-mail, a technical panel or another method of communication.

  7. Users should download and secure the files they have transferred to them at their own risk. The Service Provider may retain files for a limited time, in accordance with the Privacy Policy, and does not guarantee their availability after the retention period expires.

  8. If the User does not receive the results of the Service within the expected time, he/she should check the SPAM folder and other e-mail folders and then contact the Service Provider.

§ 12. Input materials

  1. The User should provide Input Materials in a quality that enables the provision of the Service.

  2. A photo of a room should, if possible:

    1. present a room without people,

    2. be taken in good lighting,

    3. cover as much of the room as possible,

    4. be sharp and legible,

    5. show key elements of the room,

    6. do not contain documents, photos of people, addresses or other personal data,

    7. not contain private or sensitive content that is not necessary for the provision of the Service.

  3. If the User provides a plan, sketch or dimensions, he/she must ensure that they are correct, up-to-date, complete and legible.

  4. The Service Provider is not obliged to verify the correctness of the dimensions, scale, technical layout, installation or other parameters resulting from the Input Materials.

  5. The Service Provider may ask the User to send a new photo or additional information if the Input Materials prevent or significantly hinder the provision of the Service.

  6. If the User does not provide corrected or additional materials within a reasonable time, the Service Provider may perform the Service based on the available materials, suspend the execution or withdraw from the order, depending on the circumstances.

  7. The User acknowledges that the low quality of the Input Materials may have a direct impact on the quality, accuracy and aesthetics of the Arrangement Proposal.

  8. The Service Provider shall not be liable for any failure of the result to meet the User's expectations if it results from incorrect, incomplete, outdated, contradictory or low-quality Input Materials.

§ 13. Intellectual property rights to the Website

  1. All rights to the Website, its name, logo, layout, content, graphics, descriptions, arrangement, visual elements, source code, databases, know-how, the way the Survey works and the process of providing the Services are owned by the Service Provider or entities with which the Service Provider has concluded appropriate agreements.

  2. Using the Website does not mean that the User acquires any rights to the Website or its elements, except for the right to use the Website in accordance with the Regulations.

  3. It is prohibited to copy, modify, distribute, resell, decompile, reverse engineer, automatically download or use any elements of the Website without the consent of the Service Provider, except for cases permitted by mandatory provisions of law.

  4. The User may not use the Website, its elements, Survey mechanics, prompts, descriptions, graphics, layout or other components in order to create a competitive service, unless such restriction would be prohibited under mandatory provisions of law.

  5. Designations, names, logos and trademarks of third parties, including Technology Providers, remain the property of their respective entities and are used for informational purposes only, provided they appear on the Website.

§ 14. Rights to Input Materials and Outputs of the Service

  1. The User declares that he or she has the rights to the Input Materials to the extent necessary to transfer them to the Service Provider and for the Service Provider to use them for the purpose of providing the Service.

  2. Upon submission of the Input Materials, the User grants the Service Provider a non-exclusive, royalty-free, territorially unlimited license to use these Input Materials to the extent necessary to:

    • order acceptance and processing,

    • generating an Arrangement Proposal,

    • preparation of the Proposal Description,

    • provision of additional services,

    • sending data to AI to generate an Arrangement Proposal,

    • saving and storing files on the Service Provider's server,

    • contact with the User,

    • consideration of complaints,

    • pursuing or defending claims,

    • ensuring the security and proper operation of the Website,

  3. The license referred to in paragraph 2 covers in particular recording, reproduction, entering into the memory of IT systems, transferring to AI tools, technical processing, modification to the extent necessary to provide the Service, development, saving in technical folders, storage for the period specified in the Regulations and Privacy Policy.

  4. The license granted by the User does not entitle the Service Provider to use photos, projections, private materials or Arrangement Proposals for marketing purposes in a way that would allow them to be linked to the User, a child, a premises or another person, unless the User has provided separate marketing consent or the material has been effectively anonymized.

  5. After full payment for the Service, the Client is entitled to use the Design Proposals and Design Descriptions provided to him for his own private, home, design and information purposes.

  6. The Client may download the Design Proposals, store them, print them, share them, use them as inspiration for their own interior design or publish them on their private social media, provided that this does not infringe the rights of third parties and does not remove AI information, if such information has been posted.

  7. The Client may not, without the consent of the Service Provider, sell the Design Proposal as its own design service, offer the Design Proposal as a professional interior design, use the Design Proposal in a competitive business activity, remove the Service Provider's markings or information about AI, if any, use the Design Proposal in a way that violates the law, third party rights or good manners, present the Design Proposal as technical, executive or construction documentation.

  8. Due to the nature of AI tools, the Service Provider does not guarantee that the generated Arrangement Proposals will be unique, unrepeatable or that similar elements will not appear in the results of services provided to other clients.

  9. The Service Provider does not guarantee that the AI Provider will not generate similar or similar content for other users or entities.

  10. If mandatory legal provisions, regulations of Technology Providers or rules of use of AI tools provide for restrictions on the use of generated content, the Client should use the Arrangement Proposal taking into account such restrictions.

§ 15. Use of Design Proposals and Materials for Marketing Purposes

  1. The Service Provider does not use the Client's photos of rooms or floor plans for marketing purposes without a separate legal basis.

  2. The Client consents to the Use of the Arrangement Proposal in portfolios, social media, advertisements, case studies, presentations, promotional materials or other marketing activities and such activity does not require separate consent from the Client, unless the materials have not been previously effectively anonymized in such a way that they cannot be associated with the Client, a child or any other person.

  3. Marketing consent to the use of the Client's photos of rooms or floor plans is voluntary and is not a condition for the provision of the Service.

  4. Before publication, the Service Provider should remove or obscure elements identifying persons, in particular images, names, surnames, addresses, documents, family photos and other personal data, if they appear in the material.

  5. The service provider should not publish photos depicting a child or other persons without an appropriate, separate and clear legal basis.

  6. The Customer may withdraw marketing consent at any time by contacting the Service Provider. Withdrawal of consent does not affect the lawfulness of actions taken prior to its withdrawal.

  7. After withdrawal of consent, the Service Provider will cease further use of the materials within the scope of the withdrawn consent, taking into account the technical and organizational possibilities of removing the materials from individual channels.

  8. If the materials have been effectively anonymised and do not allow for the identification of the User, child, premises or any other person, they may be used for analytical, statistical, qualitative or marketing purposes, provided that this does not violate applicable law.

§ 16. Right of withdrawal

  1. A consumer and an entrepreneur with consumer rights who has concluded a distance contract has, in principle, the right to withdraw from the contract within 14 days without giving any reason, subject to the exceptions provided for by law and these Regulations.

  2. The period for withdrawal from the contract begins in accordance with applicable law, in particular taking into account the nature of the concluded contract.

  3. In order to exercise the right to withdraw from the contract, the eligible Customer should inform the Service Provider of his/her decision by means of an unequivocal statement, for example by e-mail sent to the following address: info@miejsce.ai.

  4. The customer may use the following declaration template, but it is not obligatory: "I, [name and surname], hereby inform you about my withdrawal from the contract regarding the service [name of service / order number], concluded on [date]."

  5. If the Customer wants the Service Provider to commence the provision of the Service before the expiry of the 14-day withdrawal period, he/she should submit an express request to commence the provision before the expiry of that period.

  6. If the Service is fully performed with the express and prior consent of the Customer before the expiry of the withdrawal period, and the Customer was informed before the commencement of the service that after the Service Provider has performed the service, he will lose the right to withdraw from the contract and has acknowledged this, the right to withdraw from the contract shall not apply.

  7. If the subject of the contract is the supply of digital content not delivered on a tangible medium, in particular an Arrangement Proposal or a Proposal Description in digital form, the right to withdraw from the contract does not apply if the performance has begun with the express and prior consent of the Customer before the expiry of the withdrawal period, the Customer has been informed of the loss of the right to withdraw from the contract and has acknowledged this, and the Service Provider has provided the Customer with confirmation in accordance with the law.

  8. If the Service has not yet been fully performed and the Customer effectively withdraws from the contract, the Service Provider shall settle the account in accordance with applicable law, taking into account the scope of the service provided until the time of withdrawal, if the Customer requested the commencement of the service before the expiry of the withdrawal period.

  9. The refund will be made immediately, no later than within the time limit specified in applicable law, using the same payment method used by the Customer, unless the Customer expressly agrees to a different refund method that does not involve any additional costs for the Customer.

  10. In the case of Customers who are not Consumers or Entrepreneurs with consumer rights, the right to withdraw from the contract does not apply, unless the parties expressly agree otherwise.

  11. No provision of the Regulations limits the Customer's rights arising from mandatory provisions of law.

§ 17. Complaints

  1. The Service Provider is obliged to provide the Services in accordance with the agreement, these Terms and Conditions and applicable laws.

  2. The Client may submit a complaint in particular if:

    1. the Service has not been performed,

    2. the Client has not received the number of Interior Arrangement Proposals resulting from the package ordered,

    3. the files provided are damaged or technically unavailable,

    4. a package other than the one ordered has been performed,

    5. the Service has been performed inconsistently with its description,

    6. a technical error occurred in connection with the performance of the Service,

    7. the Client has not received a link or file despite a valid order and payment,

    8. an Additional Service has been performed within a scope materially different from the agreed scope.

  3. The Client may also submit a complaint where, under the package ordered, the Client was to receive the “How to implement it?” Document or a PDF file, and such material has not been made available to the Client, is technically damaged or cannot be downloaded.

  4. The mere fact that the “How to implement it?” Document is general, inspirational or organisational in nature and does not contain detailed technical instructions, dimensions, calculations, material specifications, a shopping list, installation design, execution design, cost estimate or assembly instructions shall not be considered a defect of the Service.

  5. A complaint may be submitted electronically to the following e-mail address: info@miejsce.ai.

  6. The complaint should include:

    1. the Client’s full name,

    2. the e-mail address used when placing the order,

    3. the order number or session identifier, if assigned,

    4. the name of the package or Service,

    5. a description of the problem,

    6. the Client’s request,

    7. any attachments helpful for considering the complaint.

  7. The Service Provider may ask the Client to provide additional information if it is necessary to consider the complaint, for example payment confirmation, order number, screenshot of the error or the file to which the complaint relates.

  8. The Service Provider shall respond to the complaint within 14 days from the date of its receipt, unless the law provides for a different time limit.

  9. A lack of subjective satisfaction with the aesthetic effect of the Interior Arrangement Proposal shall not in itself constitute grounds for a complaint if the Service has been performed in accordance with its description, the package ordered, these Terms and Conditions and the Input Materials provided by the Client.

  10. In particular, the Service shall not be considered inconsistent with the agreement solely because:

    1. the Interior Arrangement Proposal does not fully correspond to the Client’s taste,

    2. AI proposed a style different from the one expected by the Client, if that style resulted from the input data or the nature of the model,

    3. the Interior Arrangement Proposal differs from the actual appearance of the room,

    4. the Interior Arrangement Proposal contains inspirational elements that require verification before purchase or implementation,

    5. the result is limited by the quality of the photograph or data provided by the Client,

    6. the User provided imprecise, contradictory or incomplete information,

    7. a specific piece of furniture, colour, material or furnishing element is not available for sale,

    8. implementation of the Proposal requires the assistance of a specialist or additional technical verification,

    9. AI generated an element similar to elements known from the market or from other Interior Arrangement Proposals,

    10. the User expected a result that did not arise from the description of the selected package.

  11. The provisions of sections 6 and 10 shall not limit the statutory rights of a Consumer or an Entrepreneur with consumer rights arising from mandatory provisions of law.

  12. In the event of a justified complaint, the Service Provider may, depending on the circumstances and the Client’s request:

    1. regenerate the Interior Arrangement Proposal,

    2. correct or supplement the materials provided,

    3. deliver missing files,

    4. make the download link available again,

    5. reduce the price,

    6. refund the payment,

    7. apply another solution compliant with applicable laws.

  13. If the complaint results from incorrect or incomplete Input Materials provided by the Client, the Service Provider may propose that the Service be performed again for a fee or as a goodwill gesture, but shall not be obliged to do so unless the law provides otherwise.

§ 18. Liability of the Service Provider

  1. The Service Provider shall be liable for the proper performance of the Services in accordance with applicable laws.

  2. The Service Provider shall be liable in particular for performing the Service in accordance with the package description, delivering the number of Interior Arrangement Proposals resulting from the order, and handling complaints in accordance with these Terms and Conditions and the law.

  3. The Service Provider shall not be liable in particular for:

    1. the consequences of using the Interior Arrangement Proposal as a technical, construction or execution design,

    2. the consequences of using the Interior Arrangement Proposal, the “How to implement it?” Document or any technical, assembly, electrical, construction, structural or execution instruction,

    3. the purchase of furniture, materials or equipment made without independent verification of dimensions, parameters and availability,

    4. the performance of renovation, assembly or construction works on the basis of the Interior Arrangement Proposal without consulting an appropriate specialist,

    5. incorrect Input Materials provided by the User,

    6. infringement of third-party rights by the Input Materials provided by the User,

    7. use of the Interior Arrangement Proposal in a manner inconsistent with these Terms and Conditions,

    8. interruptions in the operation of the Website resulting from causes beyond the Service Provider’s control,

    9. unavailability of Technology Providers, provided that the Service Provider has exercised due care in handling the order,

    10. differences between the Interior Arrangement Proposal and the actual arrangement result,

    11. the safety or technical compliance of solutions implemented independently by the User,

    12. the consequences of the User providing an incorrect e-mail address, telephone number, dimensions or other data,

    13. loss of access to files after the expiry of their storage period,

    14. the operation of the User’s e-mail system, including messages being classified as spam.

  4. The Service Provider does not guarantee that the Website will operate continuously, error-free and without delays. The Service Provider may carry out technical, maintenance, update or security works that may temporarily limit the availability of the Website.

  5. The Service Provider shall not be liable for acts or omissions of Technology Providers to the extent that such providers are liable under their own terms and conditions, agreements, policies or applicable laws, without prejudice to the Service Provider’s liability towards Consumers arising from mandatory provisions of law.

  6. No provision of these Terms and Conditions shall exclude or limit the Service Provider’s liability towards a Consumer or an Entrepreneur with consumer rights to the extent that such exclusion or limitation would be contrary to mandatory provisions of law.

  7. With respect to Clients who are neither Consumers nor Entrepreneurs with consumer rights, the Service Provider’s liability, to the extent permitted by law, shall be limited to the amount of the price paid for the specific Service to which the claim relates, excluding lost profits.

  8. If the Interior Arrangement Proposal, Variant of the Interior Arrangement Proposal or the “How to implement it?” Document contains references to technical, assembly, electrical, carpentry, construction works or works requiring interference with the walls, ceiling, floor, installations or structure of the room, such information is general and inspirational in nature only. This applies in particular to elements such as the installation of lighting, installation of electrical sockets, installation of ceiling hooks, installation of hanging chairs, climbing ropes, bunk beds, built-in furniture, shelves, bookcases, curtain rods, heavy decorations, suspended elements or other elements that may affect the safety of users.

  9. Before carrying out any works, the User should consult an appropriate specialist, in particular an electrician, structural engineer, carpenter, installer, architect, designer, contractor or another person holding appropriate qualifications.

  10. The Service Provider shall not be liable for the consequences of the User independently carrying out technical, assembly, electrical, construction or structural works on the basis of the Interior Arrangement Proposal or the “How to implement it?” Document without professional verification of the technical conditions, dimensions, load-bearing capacity, safety, manufacturers’ instructions and applicable laws.

  11. As the Interior Arrangement Proposals concern, in particular, children’s rooms, the User should in each case verify the safety of all equipment and installation elements in terms of the child’s age, the manner in which the room will be used, the risk of falling, load-bearing capacity, furniture stability, safety features, safety standards, manufacturers’ instructions and the individual conditions of the room. In particular, the User should verify the safety of bunk beds, tall furniture, hanging elements, ropes, swings, suspended chairs, lighting, cables, electrical sockets, wall decorations and elements installed above the child’s sleeping or play area.

§ 19. Opinions

  1. The Service Provider may enable Customers to add opinions about the Website or Services.

  2. Opinions must be legal, true, reliable and must not infringe the rights of third parties.

  3. If the Service Provider publishes consumer reviews, it should inform whether and how it verifies that the reviews come from people who have used the Services.

  4. The Service Provider may refuse to publish or remove an opinion if it violates the law, the Regulations, personal rights, third party rights, contains offensive content, advertising, spam or personal data of third parties.

  5. Adding a review may involve the processing of the Client's personal data, in particular their name, the content of the review, the date it was added, and possibly their image, if provided by the Client. Detailed data processing rules are set forth in the Privacy Policy.

§ 20. Extrajudicial methods of settling complaints and pursuing claims

  1. The consumer may use out-of-court methods of settling complaints and pursuing claims.

  2. Information on the possibility of using out-of-court methods of resolving consumer disputes is available, among others, on the website of the Office of Competition and Consumer Protection.

  3. The consumer may seek assistance from the municipal or district consumer ombudsman.

  4. The consumer may also seek assistance from consumer organisations if they provide such assistance.

  5. The use of out-of-court complaint and redress procedures is voluntary, unless mandatory legal provisions provide otherwise.

§ 21. Personal data

  1. The principles of processing Users' personal data are specified in the Privacy Policy.

  2. The privacy policy is a separate document available on the Website.

  3. The User should read the Privacy Policy before placing an order.

  4. The user should pay particular attention to the rules regarding sending photos of children's rooms, the prohibition of sending photos with the image of a child or other people, the rules for transferring data to AI, the rules for payments via Stripe and the periods of file storage.

§ 22. Amendments to the Regulations

  1. The Service Provider may change the Regulations for important reasons, in particular:

  2. The amended Regulations are published on the Website.

  3. For orders placed before the entry into force of changes to the Regulations, the Regulations in force at the time of placing the order shall apply, unless the law provides otherwise or the change is beneficial to the Customer.

§ 23. Final provisions

  1. The regulations are subject to Polish law.

  2. In matters not regulated by the Regulations, the applicable provisions of Polish law shall apply, in particular the Civil Code, the Consumer Rights Act, the Act on the provision of electronic services, personal data protection regulations and other relevant provisions.

  3. The choice of Polish law does not deprive the Consumer of the protection granted to him under the mandatory provisions of the law of the country in which the Consumer has his habitual residence, if such provisions are applicable.

  4. Any disputes with Customers who are not Consumers or Entrepreneurs with consumer rights will be resolved by the court having jurisdiction over the registered office of the Service Provider, provided that the law allows for such a resolution.

  5. If any provision of these Terms and Conditions is found to be invalid, ineffective, or unenforceable, this shall not affect the validity of the remaining provisions of these Terms and Conditions. In such a case, the parties should endeavor to replace the invalid provision with a valid provision that comes as close as possible to the economic and legal purpose of the provision being replaced.

  6. The regulations are effective from June 17, 2026.

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